One of the most valuable features of a returns, exchanges, and warranties platform is automations. When automations are implemented throughout a platform, it allows merchants to have fine-grained control over the entire lifecycle of a claim. From the moment a customer lands on a returns page, the brand gets to guide and direct the process through to resolution.
When software tries to implement specific logic for every single possible use case and scenario, it’s a recipe for complication as well as pages and pages of settings. Automations can be an alternative to this complication, offering a structure where users build flows to meet their needs directly.
We knew that something as important as automations couldn’t be an afterthought. We are building the best post-purchase platform in e-commerce, and we made automations a part of Crew from the very beginning.
Continue reading “Architecting Automation”